Assistant in Technical Support Team

Location: Poland (remote)

We Are: 

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel. 

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

You Will:

• Prepare and distribute internal news regarding new functionalities of our systems and interfaces.
• Revise and update our internal documentation, wiki articles, and training materials to ensure they are current and clear.
• Test new functionalities and solutions in our systems and interfaces to ensure quality.
• Handle the organization of training sessions for newcomers and current department members.
• Cooperate with other members of the Technical Support department from all over the world on daily tasks and projects.
• Prepare ad-hoc analysis and reports in Excel, Google Sheets, or SQL.

Desired Experience: 

• Strong attention to detail and a proactive ‘can-do’ approach.
• Natural talent for writing, with the ability to explain technical topics clearly.
• Excellent organizational and time-management skills.
• Very good command of both English and Polish (written and spoken).
• Experience in the usage of Excel / Word or Google Spreadsheets / Docs.
  

We Offer: 

• A career in one of Europe’s fastest-growing companies according to the Financial Times.
• Remote cooperation model for flexibility and balance.
• Stable, long-term cooperation based on a B2B contract or contract of mandate.
• An opportunity to participate in exciting challenges in a friendly and supportive atmosphere.
• Becoming a part of a dedicated, international, fast-paced team of professionals.
• Extensive technical onboarding process with more than 30 training sessions.

Apply now! 

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